FAQs
CRAZY CREEK FAQ
Welcome to the Crazy Creek FAQ—where we answer all your “how,” “what,” and “why” about our pack-flat chairs and pads. Our chairs are built from ripstop nylon (or polyester on printed models) and high-density closed-cell foam that won’t soak up water, so you can sit comfortably on damp ground or slick stadium bleachers without worry. Every Original and Hex 2.0™ chair comes with a lifetime warranty against defects, and cleaning is as simple as wiping with a damp cloth and mild soap. Because they roll or fold down to just a few inches, they’re easy to stash in a pack, on a cooler, or even your car’s trunk—no bulky frames required. If you need help with shipping, returns, or anything else, just drop us a line at support(at)crazycreek.uk.
WHAT IS THE CRAZY CREEK PRODUCTS® WARRANTY POLICY?
Crazy Creek Products are warranted to the original owner against manufacturing defects in materials and workmanship for either the lifetime of the product, one year or five year as stated for each product, not the persons lifetime ;).
If a Crazy Creek Products item is covered by this warranty fails due to a manufacturing defect we will replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.
HOW DO I START THE WARRANTY EVALUATION PROCESS?
For warranty evaluation, please email us images of the product and the damage in question to support(at)crazycreek.uk for consideration. If necessary to return to us, all shipping to Warranty must be pre-paid and insured. Crazy Creek Products cannot be liable for lost in-bound packages. Products accepted for warranty must be clean.
WHAT IS LIFETIME?
The products eligible for warranty are covered under warranty, to the original owner, for the usable lifetime of the product.
Unfortunately, this does not mean your lifetime. Your Crazy Creek Product may not survive your lifetime, but we often hear from our fans that their chair has been with them over 20 years!
WHAT IS NORMAL WEAR & TEAR?
Crazy Creek Products lifetime warranty covers manufacturing defects in materials and workmanship but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your Crazy Creek Products, they will eventually begin to show age and wear. Common examples of wear and tear that would not be covered under the lifetime warranty include colours fading, abrasions on the bottom of chairs from rubbing when you sit on abrasive areas and general breakdown of the materials over the years.
SHIPPING INFORMATION
UK orders placed before 3pm Monday - Friday (excluding Bank Holidays) are processed and shipped the same day. Orders placed after the cut-off ship the following business day.
We use Royal Mail Tracked 48, which delivers to all UK addresses within 2–3 days. Shipping is free on all UK orders over £50.
Once your order ships, you'll receive a tracking notification by email. If you don't receive this within 2 business days, please check your spam or promotions folder. For tracking issues, contact us at support(at)crazycreek.uk.
For full details, view our Shipping Policy.
RETURN POLICY
Crazy Creek UK has a standard 30-day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 30 days will not be accepted. Items listed as FINAL SALE, Limited Edition, or Limited Quantity are not eligible for returns.
Crazy Creek UK will cover the cost of return shipping.
To make a return, please email support(at)crazycreek.uk and include your name or order number. We kindly ask for 3-5 business days once your return shipment has been received to process the refund.
The returns address is: Crazy Creek UK, Unit 13 Liberty Industrial Park, Bristol, BS3 2SU
