WHAT IS THE CRAZY CREEK PRODUCTS WARRANTY POLICY?
Crazy Creek Products are warranted to the original owner against manufacturing defects in materials and workmanship for either the lifetime of the product, one year or five year as stated for each product, not the persons lifetime ;).
If a Crazy Creek Products item is covered by this warranty fails due to a manufacturing defect we will replace it, at our discretion, with a small S&H fee. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
If we request you to return the product to Crazy Creek Products® please contact us via phone to receive instructions for return.
email: support(at)crazycreek.uk
Our office hours are:
Monday through Friday
8:30am – 4:30pm GMT
HAVE QUESTIONS?
How do I start the Warranty Evaluation Process?
For warranty evaluation, please email us images of the product and the damage in question to chairs(at)crazycreek.com for consideration. If necessary to return to us, all shipping to Warranty must be pre-paid and insured. Crazy Creek Products cannot be liable for lost in-bound packages. Products accepted for warranty must be clean.
This warranty does not cover any products purchased as used equipment or products used in rental programs.
What is Lifetime?
The products eligible for warranty are covered under warranty, to the original owner, for the usable lifetime of the product.
Unfortunately, this does not mean your lifetime. Your Crazy Creek Product may not survive your lifetime, but we often hear from our fans that their chair has been with them over 20 years!
What is Normal Wear & Tear?
Crazy Creek Products lifetime warranty covers manufacturing defects in materials and workmanship but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your Crazy Creek Products, they will eventually begin to show age and wear. Common examples of wear and tear that would not be covered under the lifetime warranty include colors fading, abrasions on the bottom of chairs from rubbing when you sit on abrasive areas and general breakdown of the materials over the years.
